Cancellation and Refund Policy

Manage or cancel a subscription

Open Subscription in PracticeMeter and choose the secure Stripe billing portal. The portal shows your current plan, renewal date, invoices, payment methods, and cancellation options.

When cancellation takes effect

Unless Stripe shows a different effective date before you confirm, cancellation is scheduled for the end of the current paid billing period. Access continues through that date. A trial can be canceled before its displayed end date to avoid the first recurring charge.

Refunds

Subscription charges are generally non-refundable and are not prorated for unused time, except where required by law or expressly stated at checkout. If you believe you were charged in error, email support@practicemeter.com with the account email, charge date, and a brief explanation. Do not send payment-card numbers.

Billing problems

If a payment fails or requires additional authentication, premium access may be unavailable until Stripe confirms an active or trialing subscription. Use the billing portal to update the payment method or complete any required action.